Effective Date: July 16, 2026

At BanuFashion, a brand operated by Yulkore Group Inc., we are committed to providing high-quality fashion products and a positive customer experience. Please review our exchange policy carefully before placing an order.

1. Refund Policy

BanuFashion does not provide refunds for purchased items.

Refunds are not provided except where required by applicable consumer protection laws. Eligible concerns will be handled through our exchange process when applicable.

2. Exchange Requests

Customers must contact BanuFashion within 24 hours of delivery if they require an exchange.

Exchange requests may be accepted for:

• Incorrect size received.
• Incorrect colour received.
• Wrong item shipped due to a mistake by BanuFashion.
• Confirmed product issues caused by BanuFashion.

Customers must provide:

• Order number.
• Description of the issue.
• Photos of the item when requested.

3. Exchange Conditions

To qualify for an exchange, items must be:

• Unworn.
• Unwashed.
• Unaltered.
• In original condition.
• With original tags attached.
• In original packaging where applicable.

Items that show signs of wear, washing, damage, alteration, or missing tags may not qualify for exchange.

4. Shipping Costs for Exchanges

If the mistake is from BanuFashion

If BanuFashion sends the wrong item, wrong size, or wrong colour, BanuFashion will cover the return and replacement shipping costs.

If the mistake is from the customer

Customers are responsible for exchange shipping costs if:

• The wrong size was selected by the customer.
• The wrong colour was selected by the customer.
• The customer changes their preference.
• Incorrect information was provided during checkout.

5. Size Selection Responsibility

Customers are responsible for selecting the correct size before placing an order.

Please review our Size Guide before purchasing to help select the correct fit. Because clothing sizes may vary between styles and manufacturers, customers should carefully review measurements provided on each product page.

6. Non-Exchangeable Items

The following items are not eligible for exchange:

• Clearance items.
• Sale items.
• Custom-made or altered clothing.
• Undergarments.
• Accessories.
• Items that have been worn, washed, damaged, altered, or do not have original tags.

7. Colour Variations

Due to differences in device screens, lighting conditions, and photography, slight colour variations may occur.

Minor colour differences that do not represent a significant difference from the ordered product may not qualify for exchange.

8. Contact Us

To request an exchange, customers must contact BanuFashion within 24 hours of delivery.

Please include:

• Order number.
• Customer name.
• Reason for exchange.
• Photos of the item if applicable.

Email: admin@yulkore.com

Yulkore Group Inc. Brand: BanuFashion